Eucalyptus Blooms does not offer returns or refunds on fresh products. All nonperishable items can be returned if unopened and unused and buyer is responsible for shipping costs to Charlotte, NC. Our company ensures that products will arrive fresh and in the advertised state of freshness. Returns for disliking a scent are not permitted due to how subjective scent is. You may cancel an order within 48 hours of placing the order at no charge. Once an item has been shipped we are unable to change the order and you will be responsible for any costs in remaking and reshipping your order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org or at 704-727-4720
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 24 hours after receiving to contact us with pictures and evidence of damage or incorrect items.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, eucalyptus, lavender, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as bath and beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.